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Shipping, Return Policies & Privacy Policy

At Enlighted our goal is that each and every customer is satisfied with their purchase.  We strive to fulfill your needs and expectations and want to ensure you get your treasures safely and timely.  Your support and business are of utmost importance to us and customer service is our top priority.

We ask in the event you are unhappy with a purchase or receive a broken or damaged item, you give us the opportunity to fix any issues before leaving a negative review.  We package each item with love and care.  Although we do package our items thoroughly to ensure they get to you safely, we do understand things happen in transit, and sometimes items may break or be damaged.  We apologize if this does happen, and promise to make it right for our customers.  Please note that all sales are final after 14 days of receiving your order. Please review the policies below for details.

Thank you for supporting our small business and being a part of the Enlighted Vibe Tribe!

Packaging, Refunds, & Damaged Items

Packaging

Please make sure to

re-package your item with care as we did when we shipped it to you.  You may need to use additional protective wrapping to ensure the package gets returned safely to us.  If your item is received by us broken or damaged due to careless repackaging, your item will not be eligible for refund or exchange.  We appreciate your understanding!

 

Refunds

Once we receive your item back in unused and original condition, your refund will be credited to the payment method used at the time of purchase.  You will receive an email with confirmation of your return and payment credit.  Please note that we are subject to the payment company’s timeline on refunds.  Due to the variance in processing times between companies, your refund will take anywhere from a few days to two weeks to appear in your account.

 Damaged Items

Broken or Damaged Items We send our sincere apologies if you receive an item that is broken or damaged. We must receive pictures via email with broken or damaged items within 3 business days of you receiving your item.  In order for the item to be eligible for return or exchange, we must receive these pictures.  Please send pictures and return requests to

 info@enlightenedkc.store

Closeout and Sale Items are not eligible for refund or exchange.

Privacy Policy

Privacy Policy Protecting your private information is our priority. This Statement of Privacy applies to www.enlightenedkc.store, and Enlightened KC LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Enlightened KC LLC include www.enlightenedkc.store. The Enlightened KC LLC website is an e-commerce site. By using the Enlightened KC LLC website, you consent to the data practices described in this statement. Collection of your Personal Information In order to better provide you with products and services offered, Enlightened KC LLC may collect personally identifiable information, such as your: First and Last Name, Mailing Address, E-mail Address, and phone Number. If you purchase Enlightened KC LLC's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Enlightened KC LLC's public message boards, this information may be collected and used by others. We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. Use of your Personal Information Enlightened KC LLC collects and uses your personal information to operate and deliver the services you have requested. Enlightened KC LLC may also use your personally identifiable information to inform you of other products or services available from Enlightened KC LLC and its affiliates. Sharing Information with Third Parties Enlightened KC LLC does not sell, rent, or lease its customer lists to third parties. Enlightened KC LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Enlightened KC LLC, and they are required to maintain the confidentiality of your information. Enlightened KC LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with the legal process served by Enlightened KC LLC or the site; (b) protect and defend the rights or property of Enlightened KC LLC; and/or (c) act under exigent circumstances to protect the personal safety of users of Enlightened KC LLC, or the public. Tracking User Behavior Enlightened KC LLC may keep track of the websites and pages our users visit within Enlightened KC LLC, in order to determine what Enlightened KC LLC services are the most popular. This data is used to deliver customized content and advertising within Enlightened KC LLC to customers whose behavior indicates that they are interested in a particular subject area. Automatically Collected Information Information Your computer hardware and software may be automatically collected by Enlightened KC LLC. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the Enlightened KC LLC website. Use of Cookies The Enlightened KC LLC website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Enlightened KC LLC pages, or register with Enlightened KC LLC site or services, a cookie helps Enlightened KC LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Enlightened KC LLC website, the information you previously provided can be retrieved, so you can easily use the Enlightened KC LLC features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Enlightened KC LLC services or websites you visit. Security of your Personal Information Enlightened KC LLC secures your personal information from unauthorized access, use, or disclosure. Enlightened KC LLC uses the following methods for this purpose: When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be SSL Protocol guaranteed. Right to Deletion Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: Please note that we may not be able to comply with requests to delete your personal information if it is necessary to: • Delete your personal information from our records, and • Direct any service providers to delete your personal information from their records. • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity. • Debug to identify and repair errors that impair existing intended functionality; • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; • Comply with the California Electronic Communications Privacy Act; • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us; • Comply with an existing legal obligation; or this document. Children Under Thirteen Enlightened KC LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. E-mail Communications From time to time, Enlightened KC LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. If you would like to stop receiving marketing or promotional communications via email from Enlightened KC LLC, you may opt out of such communications by clicking on the Unsubscribe link at the bottom of the email to Unsubscribe from further communication. You may also reach out to us via the information listed below. Changes to this Statement Enlightened KC LLC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy. Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information. Contact Information Enlightened KC LLC welcomes your questions or comments regarding this Statement of Privacy. If you believe that Enlightened KC LLC has not adhered to this Statement, please contact Enlightened KC LLC at: Enlightened KC LLC P.O. Box 82 Lansing, KS 66043 Email Address: info@enlightenedkc.store Telephone number: 913-662-1566

*Effective as of October 12, 2023.

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